Customer Service Administrator

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Job description

Customer Service Administrator

Customer Service Administrator - Croydon - Leading Employer - Full time

Are you a customer focused professional seeking a new role with a leading employer?

Are you seeking employment with an employer of choice who can offer clear career progression and development?

Our leading Property client based in Croydon are seeking a motivated and customer focused candidate to work within there accounting function as a Customer Service Administrator. Working as part of a team in a highly successful department, you will play a key role in responding to customer queries via both email and telephone.

Immediate start available
Leading company with excellent benefits
Full training provided
Excellent working conditions
Monday to Friday 9am to 5:30pm

Duties include:

Respond to customer queries via phone and email relating to customer accounts
Investigate any matters before responding with outcomes
Update internal systems and keep a record of all conversations and correspondence
Collate customer feedback and cascade to relevant departments
Data entry and systems updates
Manage and prioritise high volumes of emails and calls
Produce letters and correspondence to customers where needed with formal replies

Experience needed:

Proven customer service experience e.g. call centre or similar
Experience with supporting customers with bills or payment queries would be beneficial
Professional and keen to learn new processes
Organised, motivated and able to work well under pressure when needed
Competent IT skills an able to learn new systems
Local to the area or within reasonable commute

For further details, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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