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Customer Service Advisor - Remote Work - Start date Friday 12th November

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Cordant People 9.50 British Pound . GBP Per hour

2021-12-03 07:46:12

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service Advisor
Full Time
On going temp to perm work
No Students
Hours between Monday-Sunday 8am-10pm 5 out of 7 days
£9.50 an hour
Immediate Start

Job description
New opportunity for an experienced Sales Advisor to join an outsourcing contact company.
Offering a great working environment and progression within the company.

Training:
You will be inducted onto a 4 week paid training course prior to starting your role. Full
attendance during this time is essential.
Key Responsibilities:
· To meet performance targets within the company and client expectations within your role.
· To assist customers regarding their orders/queries in general in line with SLA's.
· To attend monthly one to ones with your Team Leader to address performance issues and
discuss any individual performance concerns inline with required KPI's.
· To respond and take action regarding customer complaints and recognising when to
escalate when the query resolution is not possible.
· To ensure that Team Leaders are kept informed of relevant customer service, quality or
system issues.
Person Specification:
· Excellent communication including strong spelling and grammar skills.
· Excellent knowledge of Microsoft Office and competent keyboard skills.
· Good team player, self motivated and will focus on self development.
· Ability to work in a fast paced environment and flexible in a response to shifts and non
standard business hours.
· Able to work well under pressure.
· Good level of professionalism within a customer facing role.
· A genuine passion for fashion retail and desire to help the business grow.

Computer requirements
Laptop/PC running latest Windows 10
Macbook running Catalina (10.15) or later
Internet speeds of 20Mbps and higher
CCNorthWest

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