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Customer Service Advisor - Work from Home

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Red Recruitment

2021-12-03 07:31:57

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Would you thrive in a fun, fast-paced environment? Would you like to work from home as a Customer Service Advisor?Red is proud to be recruiting on behalf of OVO energy, a global and leading energy solutions provider. Ovo is a fast-growing and award-winning company, recognised for their innovation in energy technology while striving to make clean energy affordable and available to all.Due to continued growth, they are looking for enthusiastic Customer Service Advisors, with a real focus on customer care and engagement, to join their vibrant homeworking contact centre team. Think this sounds like you? Please apply below.Package and benefits of a Customer Service Advisor:Location: Working from home with an initial 2-weeks of comprehensive virtual training to get you started!Salary: £20,000 per annumHours: Monday to Friday, flexible shifts between 8.00am - 6.15pm, and 1 in 12 SaturdaysWorking 37.5 hours per weekProgression opportunities availableAnnual discretionary bonus4% of your salary to spend on flexible lifestyle benefits5% matched employer contribution to your pension25 days holiday + a day off for your birthday!Responsibilities of a Customer Service Advisor:Acting as the first point of contact for customer enquiries, answering inbound phone callsOccasionally answering customer email enquiriesWorking towards a one call resolution where possible, and ensuring excellent customer service is providedWorking towards targets and clear objectives set by the businessAdvising customers about other products available to them with the aim of upselling additional servicesLiaising with other company departments to ensure a smooth customer journeyTaking ownership of complaints and competently following procedures to ensure complaints are resolvedSkills of a Customer Service Advisor:Experience in a customer facing environment i.e., call centre, retail, hospitality etc.Excellent telephone skills, and a confident verbal mannerExcellent timekeeping and ability to work to targets in a target driven environmentAbility to build rapport with customers and colleaguesA passion for customer care, willing to go above and beyond to keep customers happyAbility to learn quickly and be adaptableIf you would like to be considered for this homeworking role as a Customer Service Advisor, please apply below.Red Recruitment (Agency)

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