Customer Service Advisor

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Job description

The Opportunity

Customer Service Advisor
Full Time /Permanent positions - 40 hours per week
Base Salary: £21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience
£500 Bonus after 6 months employment
RSA Office - 2 Grayling Court, Doxford International Business Park,
Range of set working patterns including evenings and weekends.

The role will be a hybrid working arrangement split between our Sunderland office and home. There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview

A little about us

RSA. You may have heard of us. We're the UK's oldest insurer with products including home, motor and pet insurance. Still not ringing any bells? Ok, how about the brand name we support? MORE THAN.

Actually, we're known as 'the home of MORE THAN' around here. A place where we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers.

We'll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.

A little about what we're looking for

We're on the lookout for Customer Service Advisors based at our Sunderland site. An excellent opportunity if you fancy a new challenge in your customer service career or even if you're just starting out. So, what can you bring to the party? Well, a few things would help:

• Passionate about delivering great customer service
• Enjoy working as part of a friendly and supportive team
• Comfortable working in a fast-paced results-driven environment
• Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore
• You'll love chatting to people and building strong relationships. You'll feel good helping to make things simple and easy for our customers
• Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essential as full training is provided

What's in it for you?

It's a great role with some rather generous benefits, as at RSA we don't just do more for our customers. We pride ourselves in looking after our people too.

• Get your work/life balance sorted - with full-time and part-time opportunities available
• Starting salary of £21,143 - £22,285 based on experience
• Performance related bonus payments equivalent of up to 7% of your annual salary
• 25 days' holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay
• Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
• Life Assurance 10 times base salary
• Access to our We Care service providing support services including 24/7 access to UK GP
• You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.

About RSA

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.

If you require flexibility in when, where or how you work, we'd love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure.
Come and join us - we'd love to have you here!