Customer Service Coordinator

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Job description

We are currently looking for a Customer Service Coordinator to join the team within our West Hampshire and Isle of Wight Wheelchair and Repair Service. This role will be based at our Isle of Wight site in Newport. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders.

We are a fast growing business and a leading provider of Healthcare Service solutions including Wheelchair Services. We work closely with NHS and Social Care Organisations providing a complete outsourced wheelchair service that significantly reduces costs, delivers better quality and an enhanced patient experience.

The Role:

Assist and manage incoming calls, answering any queries in a timely and professional manner
Coordinating orders to be delivered, serviced, collected by our field based Engineers
Order analysis by checking and identifying any errors made on online orders
Invoicing and entering of orders via the online system
General administration that supports daily activities and duties

What are we looking for?

Strong experience in a similar busy and fast paced office environment
Relevant telephone based customer service experience
Good attention to detail and accuracy
Previous administration and diary management experience
Professional and confident manner on the telephone and through email
Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

An annual salary of £20,224.26 per annum
Monday to Friday 8.00am - 5.00pm 40 hours
33 days holiday (including bank holidays) plus optional 5 days unpaid
A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Company Pension Scheme
Life Assurance

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.