Customer Service Specialist

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Job description

Job Role: Customer Service Specialist

Grade: C

Function: Customer Operations, Financial Support Services

Location: Barnwood, Gloucester

Salary: £22050

Hello, we're TSB, and we're here to make banking better for everybody.

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We're looking for someone who is passionate about Customer Service

This is an opportunity for a Customer Service Specialist to join our Vulnerable Case Management Team in Customer Operations. In this role you will be responsible for:

Supporting TSB's vulnerable customers, who find themselves in financial difficulty
Managing these customers on a 1 to 1 basis via a diary management system
Reviewing all the accounts held with TSB to ensure we provide the most appropriate support
Undertaking all administrative tasks associated with case management

What we need today

We'd love our Customer Service Specialist to have these skills and experience:

Be self-motivated with a positive 'can-do' attitude
Have the ability to pro-actively maintain your process and policy knowledge
Good stakeholder management skills - ability to use your networks to help deliver for the customer, partner and business and share these networks with others
Strong problem solving skills - ability to provide high quality guidance on a range of tasks, using judgement and interpretation as required whilst keeping the customer experience at the heart of decisions
Ability to utilise the resources and tools available to you to guide and support you
Strong customer excellence skills - be the face of TSB, handling customer interactions in an efficient and effective manner and providing the highest level of customer service aligning to the TSB experience

What we need tomorrow

We know it takes more than just skills and experience. So, we want our Customer Service Specialist to:

Provide honest and constructive feedback to partners
Relate learning to work requirements and business performance to bring out the best in people
Understand the personal impact on the customer journey and how the role supports the TSB strategy
Lead by example and in turn motivate the team

So, if this sounds right up your street, come and join our team. We make things happen!

We are TSB.

We are a place for everyone, so whoever you are and wherever you work, you can be yourself here.