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Customer Success Engineer - Cloud IoT

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Confidential 70000.00 British Pound . GBP Per annum

2021-12-03 09:08:55

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

My client is a leading IoT connectivity business, they offer an exceptional cloud solution to the traditional telecoms space. This is the first role or its type in EMEA so you will have significant autonomy and responsability.

You will help engineers and decision makers from rapidly growing startups to enterprises, demonstrating how the platform solves their real world challenges on a technical level, and assisting developers who require in-depth technical support. You will be highly regarded by customers as their first and sometimes only source of expertise as you provide solutions to their problems, and in turn you will give them confidence.

With the insight you gain from working directly with customers, you will collaborate with other teams to explore ways of reducing common pain points, improving available resources, and further enhancing the solution.

You will:

* Provide technical support to users who are implementing the platform in their embedded applications, web services, cloud computing, and other related technologies

* Educate customers on the value proposition of the platform

* Provide architectural guidance to users who are scaling their applications

* Work with engineers to investigate recurring technical issues

* Collect customer feedback as well as present your own suggestions for ways to improve platform services

* Collaborate with other CRE and solutions architect members to publish blogs, tutorials, and other documentation related to IoT architecture

You will have:

* Experience building web applications (Linux servers, web services, architecture, etc.)

* Essential programming and scripting skills (Python, JavaScript, shell scripts, etc.)

* Basic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.)

* Experience with cloud services and cloud architecture (AWS, Azure, GCP, etc.)

* Basic knowledge of cellular or LPWA network infrastructure and operation

* Experience working in IoT ecosystem

* Experience working with supporting technical pre-sales engagements

* Experience with hardware and gadgets (Raspberry Pi, Jetson, Arduino, etc.)

* Experience designing or auditing system architecture using a combination of technologies (cloud services, maker electronics and sensors, etc.)

* Experience writing technical blogs, tutorials, or other documentation

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