Data Enrichment Administrator - 6- month FTC

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Job description

Job Title: Data Enrichment Administrator

Reports to: Data Manager

Location: Chiswick, London

Date: November 2021

Purpose of the position

This team leads on cross-departmental data projects to deliver high-quality, cost-effective data to our business stakeholders and to use a fit-for-purpose external supplier network to provide the team scale to deliver new content sets or formats as required. It is expected that the team should constantly strive to improve the quality and by definition, the value of our data.

This role will evolve along with the changing data demands of the business.

Reporting to the Data Manager, the requirements of this role are to source, enrich and validate product metadata assets. You'll be responsible for creating, publishing and maintaining complete and accurate product records within a bespoke database in order to support the delivery of data to internal and external stakeholders.

As part of the Content Delivery team, you will actively deliver high quality data records in accordance with the agreed processes and workflows.

You'll also be required to work with the wider Content Solutions department to assist in the production and delivery of product enhancements and related services within specified service levels, including supporting the Data Quality Administrator and Business Data Analysts with incoming and outgoing data feed monitoring and remedial data analysis and corrections.

Dimensions

• The Data team sits within the Publishing Operations team of the Content Solutions department but has wider interactions across the Knowledge Solutions division.
• The team are champions of good data quality and governance
• Content Solutions publish approximately 2,500 adoptions each year, and 8,000 third party documents.
• This team works closely with the Editorial, Production and Product teams to support content delivery to new and existing product channels.
• The department is transforming the way data is ingested and processed - with specific emphasis on automation and integration with 3rd party data sources - taking advantage of API integration (in and out)

Key Responsibilities & Accountabilities

• From varying data sources, identify and extract required metadata to create and/or maintain product records
• Perform enhanced enrichment tasks as defined - including creating and validating relationships between standards and associated content
• Monitor and train third party suppliers in completing data related business tasks
• Retrieve standards data from third-party web sites and services for use in production processes - this could be manually or by collaborating with a third-party tool or vendor
• Apply consistently high levels of data quality and integrity in all aspects of work
• Work closely with other departmental teams to ensure the timely publishing of standards and other products and services
• Categorize product records using applicable standards taxonomies
• Respond effectively to data-related queries so that internal and external customer needs are fully met
• Ensure that processes, procedures and work instructions are kept current and complete to eliminate unnecessary re-work, making recommendations to the Data Manager as required
• Report identified data quality issues to the Data Quality Administrator for analysis, and support the resolution of these issues where process modification and/or remedial action is required
• Actively participate in the development of new products and services, sharing your knowledge of the data to provide informative feedback and suggestions
• Support the wider Content Solutions department with product enhancements, developing new processes and features for customer benefit

Key Performance Indicators

• Regularly achieve data accuracy of 98% and above in all data entry activity
• Data workflow tasks to be completed within Metadata Manager interface within 24 hours of receipt
• Respond to email enquiries within 24 hours of receipt
• Update required data records relating to customer contracts within 4 weeks of publication
• All documented processes are followed, and when there is a change in process, ensure all documentation is updated in accordance with departmental governance policies

Person Specification

• Experience of data entry and maintenance of product data records
• Experience working with data in relation to publishing content workflows
• Data analysis
• Experience of working with external vendors
• Proven ability to engage successfully with cross-functional stakeholders
• Ability to build trust-based relationships
• Analytical thinker
• Degree level or equivalent body
• Content publishing experience
• Delivery focused
• Happy to work collaboratively as well as independently
• Decision making and problem solving skills
• Excellent communication skills (written and spoken)
• Well organised and can prioritise tasks efficiently

Excellence behaviours

• Customer Focus I put internal and external customers at the centre of my thinking
• Accountability I take ownership and responsibility for my actions, objectives and outputs
• Respect I build trust-based relationships to deliver in my role
• Communication I build personal credibility and interact effectively with others to deliver our organizational objectives
• Achievement I deliver results and create value