eCommerce Executive

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Job description

Our Journey:At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow.It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about.We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there?Team: Commercial MarketingWorking Pattern: Monday - Friday 37.5hpwWho you'll work with:We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.Your part in our journey:Developing and scaling our digital acquisition channels is one of our core priorities for 2021. This position will play a pivotal role in determining the success and speed at which we are able to grow performance across all digital touchpoints.Your part in the team:Reporting into the eCommerce Manager and working alongside our Web Analyst, Digital Platform team, Online Channel Managers you will support the eCommerce CRO strategy and roadmap, specifically designed to drive growth across shellenergy.co.uk to achieve ambitious acquisition, cross-sell and retention targets.What you'll need to help you make the best of the role:Ideas driven problem solver comfortable exploring and executing in an environment where answers may not be immediately obviousBe able to research, hypothesise, prioritise, test and implement new initiatives to provide the best possible experience to improve conversion rates.Demonstrable experience with CRO/ CJO and A/B test and learn methodologies within an ecommerce environment (Adobe, Interaction Studio, Google optimise, Full Story)Previous experience in a role with conversion rate accountabilityFocus on continued improvement of UX/ customer journeys across multiple digital touchpointsExperience in reporting and analysis in order to make informed commercial decisions and drive initiatives to maximise success and conversion rates of online campaigns.Good knowledge of Analytics tools (Adobe Analytics)Good knowledge of digital marketing channels, including email, organic, paid media, SEO and affiliates.Excellent attention to detail and a mind for data/ insightStrong communication skillsThe nice to have's:Experience with working as part of/ alongside Agile teams and methodologies.Experience with Salesforce Interaction StudioSuperior numerical and analytical skillsStructured and logical approach to processWhat's in it for you:LifestyleExclusive Retail Discounts (from nearly 900 retailers)25 days holiday (plus Bank Holidays) and Holiday Trading SchemeQuarterly Team SocialsEmployee Energy and Broadband TariffsCompany wide bonus schemeWell-beingAccess to our Wellbeing centre to aid you with our four M's (Moving, Mind, Money and Munch)Charity events to support our charity partner, including a paid day off each year to volunteerBUPA Private Healthcare and Cash PlanCycle to Work SchemeDevelopment OpportunitiesMentoring SchemeApprenticeship SchemesDevelopment Portal to access development materialFamily FriendlyCompany maternity/adoption pay: 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.Two weeks full paternity payLife AssurancePension Scheme