General Manager

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Job description

General Manager- Grafham WaterCirca £35,000 per annum, dependent on skills & experienceFull Time - Permanent ContractAnnualised hours - 1924 hours per yearDo you have experience of working in Leisure management? Are you commercially focused with experience of managing budgets and delivering high standards of customer service? We are looking for a General Manager to join the team here at Grafham Water.In this key role you'll manage all day-to-day aspects of park operations ensuring all teams within the park work to common objectives and maximise visitor enjoyment by maintaining excellent standards of service, facility, interpretation, site presentation and promotion. You'll be commercially focused and Implement and maintain processes to achieve operational efficiency and develop opportunity for increasing visitor numbers and income generation.Grafham is one of Anglian Water's reservoirs and provides clean water to the surrounding area. The western end features a 280 acre nature reserve. As well as being a haven for wildlife, Grafham Water is a magnet for day visitors and offers a huge range of activities from an inland beach, Aquapark and Laser tag to cycling, fishing, and walking. Two cafes serve our 300,000 visitors 364 days of the year. Joining us on a permanent basis you will manage all day-to-day aspects of the operations at Grafham Water Park, located a few miles from Huntingdon/St Neots in Cambridgeshire.As our General Manager you'll;Ensure your team, including; Retail, Catering, Activity, Lifeguards and Ranger Services, within the Water Park work to common objectivesCarry out training and development, recruitment and manage performanceMaximise visitor enjoyment by maintaining excellent standards of service and site presentationMonitor the condition of park buildings and infrastructure and prepare an annual capital maintenance program to improve and maintain safety, security and conditionImplement and maintain processes to achieve operational efficiencyDevelop opportunities to increase visitor numbers and generate income.Meet the needs of our visitors while maintaining the SSSI status of the site.For further information on what's on offer at Grafham Water, click here.What does it take to be a General Manager?Educated to diploma or higher ideally in leisure, amenity, and business disciplineExperience working in Parks or Leisure management or similar related areaExperience of managing budgets and implementing and monitoring financial controlsExperience in delivering high standards of customer serviceIdeally industry qualifications in customer service and visitor safetyThere will be some travel involved around the area we serve, you'll have access to company vehicles whilst in the Park, therefore you'll need a full driving licence. If successful in your application, the status of your driving licence will be checked.As a valued employee, you'll be entitled to:Personal private health care26 days annual leave - rising with length of serviceFlexible workingUniform and PPECompetitive pension scheme - Anglian Water double-matches your contributions up to 6%Bonus schemeFlexible benefits to support your wellbeing and lifestyle.