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Home Insurance Claims Advisor
Pertemps
2021-12-03 08:52:21
London,
Greater London,
United Kingdom
Job type: fulltime
Job industry: Other
Job description
Home Insurance Claims Advisor
Permanent Position
Salary: £18,000 to £21,000 per annum, depending on experience
Starting in February 2022 & March 2022
Location: Newport
Full Time position - Part Time available, conditions apply
What will you be doing?
The role of a Home Insurance Claims Advisor is to be there to support our customers when something has happened. Empathy is a key skill that is needed when dealing with our customers. We understand that a customer's house is not just bricks and mortar, it's where they live and their belongings are kept safe - it's their home.
It's a highly satisfying role. Like all of us, you'll put customers first and help us become the best bank for customers.
The role requires you to:
What will this involve?
Your Hours and Working Environment
As a committed, dedicated member of our team you will work across a variety of shift patterns on a rota basis within our opening hours which are currently Monday to Friday 8 am - 6 pm and Saturday 9 am - 1 pm.
If you are successful, you will complete a 10 week training programme while working from home, and then, you will start working from our Tredegar Park site, once we feel it is safe to do so.
When working from home you will need a quiet area, in an appropriate space that is free from any disturbances and interruptions. All necessary IT equipment will be provided, however you will need a secure and reliable internet connection, as this role will involve you speaking to customers and completing transactions on our systems.
Experience in insurance is a plus but not essential as you'll receive the training you need to reach your full potential.
Permanent Position
Salary: £18,000 to £21,000 per annum, depending on experience
Starting in February 2022 & March 2022
Location: Newport
Full Time position - Part Time available, conditions apply
What will you be doing?
The role of a Home Insurance Claims Advisor is to be there to support our customers when something has happened. Empathy is a key skill that is needed when dealing with our customers. We understand that a customer's house is not just bricks and mortar, it's where they live and their belongings are kept safe - it's their home.
It's a highly satisfying role. Like all of us, you'll put customers first and help us become the best bank for customers.
The role requires you to:
- Consistently deliver excellent customer service
- Be accountable
- Use judgement
- Make the right decision for our customers whilst keeping our business safe.
What will this involve?
- The role involves registering new and existing Home Insurance claims, either via our telephony lines or our digital platform.
- We take each customer interaction to its furthest point, ensuring the customers' expectations are set and the right action is always being taken.
- Colleagues are required to have some difficult conversations with customers at times when claims are not covered. We are looking for colleagues who can articulate these decisions in a sensitive, compassionate way that customers can really understand.
Your Hours and Working Environment
As a committed, dedicated member of our team you will work across a variety of shift patterns on a rota basis within our opening hours which are currently Monday to Friday 8 am - 6 pm and Saturday 9 am - 1 pm.
If you are successful, you will complete a 10 week training programme while working from home, and then, you will start working from our Tredegar Park site, once we feel it is safe to do so.
When working from home you will need a quiet area, in an appropriate space that is free from any disturbances and interruptions. All necessary IT equipment will be provided, however you will need a secure and reliable internet connection, as this role will involve you speaking to customers and completing transactions on our systems.
Experience in insurance is a plus but not essential as you'll receive the training you need to reach your full potential.