Homebased O2 Sales Advisor

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Job description

O2 Sales Advisor

Salary: Up to £27,736 OTE

Discounted O2 Mobile tariffs and packages

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased

Hours: Full-Time - 40 hours per week. Various fixed shifts available.

Contract: 12 month fixed term contract.

As a Sales advisor, you will join Capita as part of our O2 client team supporting new and existing O2 customers. O2 is the UK's largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey! As a sales advisor and you'll promote and sell products and services with a focus on customer retention and satisfaction. The majority of your time will be spent supporting customers with all aspects of their mobile phones. It could be setting up new contracts, upgrading, working through solutions with customers to help retain their business.

We'll provide you with all the training you need to feel confident in this role and will give you lots of ongoing support too. Positive, empathetic, and driven, you'll proactively question your customers to ensure you are finding right upgrade products for them. This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives

What you will be doing

• Making and receiving calls in a virtual contact centre
• Delivering a service which makes your customers feel valued
• Offering products and services to existing customers to aid retention

What we're looking for

• Excellent customer communication skills
• A talent for learning new skills processes in technology quickly the line the ability to think on your feet to adapt to different situations
• A good listener who's empathetic impatient
• A private and quiet space to work at home with a strong broadband connection

What's in it for you?

• A competitive salary of £19,760 per annum
• The chance to earn a monthly bonus based on sales and retentions
• An additional annual attendance bonus of £1,976 paid quarterly
• Discounted O2 Mobile tariffs and packages
• Cycle to work scheme
• Access to Private Medical Insurance & Health Assessment plans
• 22 days' holiday (pro rata) plus public holidays
• Pension scheme
• Childcare scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

What will happen next:

Choose to apply now to fill out our short application. Your application will be reviewed by our global recruitment team. We will invite you to take part in an interactive game-based assessment called Arctic Shore Assessment. Please look out for an email from and complete as soon as possible. Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.