Implementation Support Representative

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Job description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer ScienceTravel Percentage :0%*12 month Fixed Term Contract*Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamWe are setting up a new team to manage customer migrations in our wider omni-channel solutions team. The team will be working on a number of product driven initiatives to migrate customers onto our new platforms for gateway and POSWhat you will be doingYou will part of a team who will be responsible for technically migrating our existing customers from FIS legacy platforms to our latest payment platforms.You will be working with these customers to identify their requirements and provide a roadmap to achieve a successful migration.During the migration, you will support the customer by providing technical advice regarding the integration and assist the customer with their testing in test and production.To become a product expert on our latest gateway productsTo assist customers with their technical integrations via email and telephoneTo work with the team manager to identify improvements in the integration process that could help customers integrate more quicklyWork with the product team to understand the latest technologies available on the new gateway productsWhat you bring:Previous experience of working in a technical support environmentLikely to have graduated recently or in last couple of yearsExperience of e-Commerce supportProactive and analytical approach to problem solvingAbility to work on multiple projects concurrentlyAdded bonus if you have:POS and / or acquiring experiencePrevious experience of migrationsProject management skillsWhat we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in financial services & technologyVaried and challenging work to help you grow your technical skillsetPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass