Individual Giving Operations Executive

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Job description

INDIVIDUAL GIVING OPERATIONS EXECUTIVE

Salary: £24,550 - £26,000

Contract: 12 month FTC

Location: Stratford w/ high-flex

Application Deadline: Sunday 12th December 2021, 23:55*

Please note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Are you a self-motivated and sharp minded individual with strong organisation skills that can help us beat cancer?

Why we need you

We're looking for an Operations Executive to provide outstanding delivery, administrative & operational support for the Individual Giving product team, with a focus on agency management, operational and performance delivery. Areas covered being Face-to-Face, Payroll Giving, Prize-Led Giving, Mobilise and Cash.

What will I be doing?

Make an impact every day by…

• Manage the day to day relationship with CRUK's face to face agencies and professional fundraising organisations (PFO's).
• Work to deliver the operational aspects of face to face third party campaigns from setup to execution and analysis.
• Support the operational processes for the product team as required (e.g. Payroll Giving reconciliation, data entry tasks, CRM tasks, a point of contact for dealing with queries)Support the operations and delivery of CRUK's Prize-Led Giving programme and mobilise when required. Be responsible for Payroll Giving administration tasks, such as reconciliations and tobacco returns, to help realise income
• Brief in requests, including material creative development, training requirements, insight reporting requirements and supporter journeys, to enable delivery of high performing and effective campaigns.
• Lead on day to day complaints resolution and third party compliance monitoring activities, to ensure adherence to required standards and regulations, identifying and proposing changes to improve the supporter experience and campaign performance.
• Support the budget process by ensuring accurate tracking and monitoring of income and expenditure for activity areas, assist with tasks related to product budget and expenditure including raising purchase orders, managing invoices and maintaining budget spreadsheets.

What skills are you looking for?

You'll be able to bring to the role…

• Demonstrable administrative, and project or campaign management experience
• Ability to proactively manage own time and prioritise to ensure all deadlines are met
• Capability to work flexibly and be comfortable in a rapidly changing working environment
• Strong attention to detail
• Highly organised and self-motivated
• Some experience of supplier management with experience of working with both internal and external stakeholders.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.