Please scroll down, To apply

Information Technology Service Management (ITSM) Knowledge Analyst

hiring now

Boss Professional Services

2021-12-03 08:53:05

Job location London, Greater London, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job Contact: Will Cahill

Job description

Information Technology Service Management (ITSM) Knowledge Analyst - Contract - Outside IR35

The ITSM Knowledge Analyst supports the ITSM Knowledge Management process and is responsible for the overall process operation and performance

Responsibilities

  • Ensure the provision of consistent, proven resolutions via the Service Knowledge Management System (SKMS) that allow users to help themselves or understand how to get help
  • Ensure that the Knowledge system is well designed and user friendly, and accessible to Sellafield business users
  • Support communication activities to drive up usage of the Knowledge system
  • Utilise ServiceNow features to proactively identify knowledge gaps using machine learning

Qualifications

  • Ownership of the Service Knowledge Management System (SKMS)
  • Ownership of the Knowledge Management application within ServiceNow
  • Design and allocation of Knowledge publisher, reviewer, approver and all other roles
  • To advise both ISO colleagues and the Service Providers on ITSM Knowledge Management strategy and priorities

If this is of interest, please get in contact today.

(see below)

Inform a friend!

Nearby jobs

Senior Setting Out Engineer Kingston Upon Thames

Development Lead Barkingside

HR Advisor City Of Westminster

Top