IT Service Desk Apprentice

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Job description

About EmployerEACS is the expert in the delivery of IT services to the mid market. It is an award winning and trusted provider of IT solutions and managed services to a wide range of UK organisations of all sizes. Founded in 1994, EACS supplies practical, innovative and cost-effective IT products, solutions and services to businesses. Solutions include infrastructure, end user computing and systems management. Our services range from ad-hoc consultancy, support and training through to fully managed or hosted IT systems. Partnerships with market leading manufacturers means EACS is positioned to provide organisations with the highest level of expertise and quality.Brief overview of the roleThis is a brilliant opportunity to join our client EACS whose main core values and priorities continue to be their aim to provide the best support possible to their customers. A trusted provider of IT Solutions and managed services to a wide range of UK organisations, this is the perfect chance to gain that crucial on the job working experience!Position TypeApprenticeshipSalary£8,758 AnnuallyWorking WeekMonday to Friday; 8:00am - 5:30pmPositions availableIT Solutions Technician (Level 3)Vacancy descriptiononsider yourself to have a niche understanding of Technical issues? Actively looking to find a place within the integral IT and Technology industry?Remit Training is currently recruiting on the behalf of our client; EACS, an expert in the delivery of IT Services. Due to their team's continuous expansion; they are looking to find a technically adept individual to join them as a Service Desk Analyst Apprentice!Main Responsibilities:To provide internal technical support for EACS systems including server, desktop and networking infrastructure.Complete PC Builds, Installation of Operating Systems and peripherals for internal and external customersTo liaise with and build strong working relationships with stakeholdersTo be an ambassador for EACS to maintain and enhance the reputation of EACS.To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.Escalate issues in line with guidance and to work with other support staff to build knowledge and skills pertinent to the sites supported.To comply with all necessary working practices relating to the customer site.To build strong relationships with customer account managers and have a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.Confidently work autonomously with minimal supervision.Manage demanding users on customer sites who have high expectations.To be able to communicate technical issues and concepts to a non-technical audience.Work together with your Line Manager to develop and enhance your knowledge and skill sets.There may be a requirement to provide cover to other customer sites when absence by other engineers dictates and any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.Requirements and prospectsQualifications RequiredGCSE Grade C or above in Maths and English (or equivalent qualification)Skills RequiredAny knowledge in the following is beneficial, however, as long as you are willing to learn and develop you'll get on great in the team!Experience of MSP Environments, Monitoring Tools (NOC), Virtualisation Environments, Storage PlatformsNetworking, or Firewall skillsITIL ExperienceMicrosoft Server and Desktop OS, the installation of Windows OS and Microsoft Exchange & O365Personal QualitiesGood communication skills and proven Customer service skills.Positive, enthusiastic, and supportive individual.Proven abilities to take initiative and be innovative along with an analytical mind and problem-solving aptitudeAbility to work in a team and to support team members and able to build good working relationships with internal and external contacts.Training to be ProvidedIT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.Future ProspectsAfter full completion of the Level 3 program, there will be a full-time position available to the candidate if they demonstrate the right attributes and skills.