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IT Support Specialist (Service Desk 1st Line) - Perm - Remote Working - up to £25,000pa

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Third Nexus 25000.00 British Pound . GBP Per annum

2021-12-03 09:00:20

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Luke Dunford

Job description

IT Support Specialist (Service Desk 1st Line)

Perm

Remote Working

up to £25,000pa

My client, a managed services company, are currently looking to recruit a IT Support Specialist (Service Desk 1st Line) for a perm role based Remotely.

* Assume operational responsibilities for resolving administrative queries from internal Customers.
* Manage the end-to-end life cycle of received requests, ensuring that requests progress and are resolved in an appropriate manner.
* Liaise on a day-to-day basis with internal Customers, ensuring Customers are fully informed on the progress of their query at all times.
* Where appropriate and necessary, invoke escalation procedures to ensure that high priority issues are managed within the desired timeframe.
* Assist in the delivery of specific Service Desk projects, this will involve data entry, data analysis and general coordination of low-level activities.
* Customer Service, contact centre or Helpdesk experience
* Working within a defined KPI structure
* Previous experience in an IT Support role
* Basic understanding of ITIL processes.
* Technical understanding of the following is desirable:
* Active Directory & MS Windows environments:
* Desktop PC, Laptop & Server
* Citrix Cloud Desktop Environment

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