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Junior Technical Support Analyst

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Cortex IT Recruitment

2021-12-03 08:54:16

salary: 35000.00 British Pound . GBP Annual

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

The Company

A leading supplier of global financial trading software. The company has offices in and development centres located in each major international region. They are listed on the London Stock Exchange and globally renowned for their financial software products. Their applications are sold in all of the world's major financial centres to top-tier investment banks.

The Role

This is an opportunity to join a fast-paced first-line service support desk within the financial markets. You will be responsible for on-site and remote support to users and traders, which will involve building long-term client rapport.

Some of the duties include:

Receives all client raised incidents and enters on the internal call logging system
Analyses each call, using business acumen to identify the nature of the incident and action appropriately
Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution
Works to improve knowledge and skills to increase 1st line resolution within the service desk
Attends client site to assist with issue resolution and increase business knowledge where requested
Develops strong working relationships with other departments to assist with the delivery of our service to clients
Adheres to "best practice" and department procedures for client communications, incident progression and investigation
Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Requirements

This is a technical role and we are looking for someone who has the following skills:

Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
Service desk analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
Excellent written and verbal communication skills
A confident and professional manner
Able to manage own time and a changing workload
Co-operative approach to working with team members and other departments
Job Owner: c.rogers (30583)

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