L&D Non-Technical Course Manager

---

Job description

This role is being offered as a Fixed Term Contract for 12 months

Our aim is to provide the best possible Learning Experience for people across the firm on each and every one of our programmes. We are accountable for the delivery of Learning & Development programmes across the firm from Associate to Director, including Firmwide programmes and line of service specific programmes.
The team is currently looking for a Course Manager, based from one of our offices across the UK - with scope for hybrid working, both from home and the office.
The successful candidate will work with the Team Leader to ensure that learning interventions are delivered effectively from the design phase through to implementation and evaluation. They will also be responsible for ensuring ongoing service delivery is maintained.
They will work closely with key stakeholders and Subject Matter Experts from across L&D and the relevant business units in order to achieve this.
We expect the successful candidate to be truly proud of what we do and always to be looking for ways to improve our programmes and to deliver them in the most efficient and effective way possible.

Key aspects of this role will include:

• Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual programmes within a portfolio. This may involve effective running of ongoing programmes or projects for new solutions
• Accountable for project initiation, budget control, project tracking, rick management and reporting
• Liaise closely with Strategic Relationships and Learning Design teams as applicable
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level Agreements
• Be the escalation point for programme risks
• Support the Course Executive to draft implementation project plans to ensure that all logistical requirements to run the programme are clearly defined to enable the implementation team to work effectively
• Coach and supervise more junior members of the learning experience team

Requirements

• Excellent project and risk management, budgetary and organisational skills
• Ability to build and develop strong relationships at all levels and work collaboratively to create value for the firm
• Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust
• Goal orientated - maintaining focus on agreed objectives and deliverables
• Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.
• Communicate confidently and effectively, at all levels, both in written and verbal form - interpersonal skills and networking are key
• Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
• Highly energised and motivated to effect change and influence the firm's approach to people development
• Innovative and creative in approaching new challenges
• Positive, can do attitude, particularly when dealing with ambiguity.
• Strong interest in L&D design and delivery, and application of 70:20:10
• Effectively use online collaboration tools

Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Find out more about our firmwide Employee Value Proposition:

Diversity
Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.