L&D - Training Co-ordinator

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Job description

L&D is PwC's internal learning and development function. Our ambition is to be a world-class learning function, partnering with the business to deliver learning which meets the needs of our people and helps deliver the Firm's strategic priorities.

Who we are looking for:

The X-LoS regulatory reporting team is responsible for delivering and monitoring training to our regulated areas of the business and maintaining exceptional quality standards in everything we do. We are looking for an individual to join the team as a Training Coordinator (TC).

The successful candidate will join a regionally diverse team of TCs who each serve as expert advisors to their respective areas of the business. The successful candidate will confidently and competently provide expertise across numerous complex curriculum areas to ensure compliance within the required regulatory framework.

The individual will work on a portfolio for which the key responsibilities are:

Management of target audiences for multiple curricula including pre-qualified students, qualified staff and Partners, and specialists and experts within the Firm

• Act as the subject matter expert / expert advisor and main point of contact for a Business Unit (BU) containing approximately 1,000 staff and Partners (per TC).
• Maintain and validate target audiences for mandatory training programmes through regular monitoring the Profiling Tool and monthly mandatory training deadlines, ensuring all members of their respective BU are completing the training relevant to their role within the required timeframe.
• Ensure compliance for all mandatory training items on a scheduled basis for each training deadline in accordance with L&D's policies and procedures.
• Escalate exceptions/anomalies to team leaders where relevant so that these may be raised with the relevant Risk & Quality contact for consideration.

Technical onboarding for experienced joiners (approximately 150 experienced joiners per year per TC)

• Collaborate with BU stakeholders to identify experienced joiners incoming to their BU, what type of joiners they are and what type of work they'll be performing.
• Contact new joiners during their first day at work to define the highly regulated technical training requirements, and the importance of completing these before performing any chargeable work.
• Oversee experienced joiners during their training period to ensure they are completing according to the needs of their role and within agreed timeframes.

Partner with business to agree/align mandatory training programme in specific business area:

• Collaborate with specific business operations teams (resourcing, HC, Operations) and stakeholders (Risk Management Partners, BU Support Leaders) to schedule event timing in alignment with needs of individual BUs.
• Develop and maintain relationships with stakeholders to ensure clear roles and responsibilities, escalation routes and effective ways of working and communication are in place and adhered to.
• Influence and educate the business on best practice standards inline with mandatory training policies, and appropriately challenge/escalate as required.

Tutor management:

• Identify qualified practitioners within the business to deliver training and have the relevant skills to facilitate effectively,
• Work jointly with business stakeholders (Group Leaders, Office Leaders, BU Leaders, Resourcing management) to nominate/approve course tutors.
• Ensure adherence with tutor accreditation requirements, including prerequisite facilitation training and course-specific content briefings.
• Manage complex tutor diary and any changes as required, including last minute drop outs which need backfilled.
• Escalate and challenge appropriately to ensure tutor commitments are honoured and Risk & Quality contacts are suitability briefed on the cancellation policy.

Record keeping:

• Demonstrate adherence with defined regulatory processes across all aspects of the role; including mandatory training deadline activities and proper escalation of outstanding training.
• Ensure that all team documents, trackers, reports and diaries are kept up to date with current information and relevant detail (in particular reasons for outstanding training on deadline reports).

The following skills are required for this role:

• Excellent project management, time and organisational skills
• An understanding/appreciation of the regulatory landscape and the associated implications for the firm
• A curiosity/interest in challenging existing processes and using the firms digital tools to improve ways of working
• Intermediate to advanced analytic skills (using excel and Google sheets)
• Proven ability to navigate complex environments and manage multiple projects/stakeholders at once
• Proven ability to demonstrate agility and adaptation in an ever changing landscape
• Goal orientated - maintaining focus on agreed objectives and deliverables
• Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
• Proven ability to manage and prioritise projects and work to deadlines
• Ability to build and maintain good relationships to hold challenging conversations with Partners and senior staff within the business
• Communicate confidently and effectively, both in written and verbal form
• Effectively use online collaboration tools i.e. Google, Currents, etc.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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The Deal

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Diversity

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

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