Learning Support Co-ordinator

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Job description

Company Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Job Description

Fixed Term Contract - 10 Months

The overall purpose of the role is to provide an efficient and professional support service to the Learning and Development team. The L&D Co-ordinator will possess both excellent organisational and communication skills, have a proactive and professional approach and work effectively within a team. Combined with these skills they will have genuine interest in working within the L&D function.

• Administering and updating the learning management system
• Provide first line support for any training and system queries.
• Managing the scheduling of all internal training courses. Following the end to end process from room booking, trainer availability, delegate invites and course confirmations
• Supporting the trainers with production of training materials
• Tracking training activity and recording key MI ensuring that audit trail and training history complete and up to date, to include cancellation and evaluation data
• Booking and recording all external training and professional qualifications
• Managing booking of training resources and sourcing resource to build the training library or training kits
• Raising Purchase Order requests in line with the purchasing policy and following up where appropriate
• Tracking and monitoring training spend, ensuring alignment to budget. Supporting management and reforecast of company training budget
• Capturing and analysing key data to demonstrate ROI (return on investment) of training initiatives
• Supporting training delivery, facilitation and follow up activity
• Tracking apprenticeship activity and recording key MI ensuring that audit trail and history complete and up to date, to include cancellation and evaluation data etc
• Support to create and maintain L&D and Apprenticeship processes and procedures
• General administrative and ad hoc clerical duties to support the L&D Team
• Documentation and maintenance of L&D processes and procedures
• Challenge administrative processes as appropriate in order to implement more effective ways of working

Qualifications

Essential

• Exceptional attention to detail
• Excellent IT skills to include Outlook, MS Word, Excel & PowerPoint.
• Knowledge of processes and procedures
• Excellent verbal & written communication skills
• Exceptional organisational skills with sound ability to prioritise work load
• Approachable
• Solutions orientated
• Team player

Additional Information

Health and Safety responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;