Learning Transformation Manager

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Job description

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

As Learning Transformation Manager, you will lead a portfolio of early innovation projects which will help us to transform our approach to Learning across HMRC at pace. Early innovation is a key principle to delivering our longer-term ambitions and you will have a key role in bringing this principle to life.

This is a leadership role with an emphasis on driving transformational change, you will be proactive about engaging stakeholders and colleagues in change and in maintaining pace and energy around delivery.

This role will give you a fantastic opportunity to:

• lead, coach and develop a team of Learning professionals, directly and through a matrix and contribute to the wider leadership of the Learning Transformation Programme, deputising for the Deputy Director as required;
• lead on the development and implementation of an approach to early innovation and continuous improvement in our journey to transform Learning, responsible for delivering a portfolio of Learning and early innovation projects and ensuring we have the capabilities to deliver these successfully;
• develop a framework to evaluate the success and impact of Learning interventions and early innovation projects;
• lead on designing a consultancy and partnering approach which advances the maturity of Learning functions, helping us to have different and better conversations with the business;
• commission, manage and oversee contracts with external providers and effectively manage delegated budgets, ensuring value for money.

You will need the following skills and experience:

• Experience of leading or delivering transformational change in a Learning or Organisational Development role in a large and/or complex organisation.
• Passionate about Learning and development.
• An inclusive and empowering leadership style with a track record of leading high-performing teams to deliver results.
• Strong partnering and consultancy skills with the ability to grasp diverse customer needs and find collaborative best fit solutions.
• A data and insight-driven approach and evidence of generating innovative solutions to business problems.
• Outstanding communication skills and the ability, confidence and credibility to influence and negotiate effectively, persuasively and sensitively at all levels.