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Lifeline Control Operator

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East Riding Council 15971.00 British Pound . GBP Per annum

2021-12-03 10:00:03

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Manufacturing Operations

Job description

Job details
Posting date: 23 November 2021
Salary: £15,971 per year
Hours: Full time
Closing date: 14 December 2021
Location: Driffield, East Riding Of Yorkshire
Company: East Riding Council
Job type: Temporary
Job reference: BCOM000965

Summary
The Lifeline & Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre. The successful candidate will take calls for monitoring purposes in a service that provides twenty-four-hour support and security for elderly and vulnerable people in the community.

If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!

We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service and alongside partnering services, members of the community.

You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative.

A working knowledge of answering calls in a control centre environment is desirable and the ability to provide excellent customer service is a must along with a good working knowledge of IT applications including Microsoft Office and service specific software.

The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.

Good organisational skills, the ability to multitask and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.

This is a Fixed Term position up to 12 months to cover maternity leave.

The hours will be 30hrs working 06:00 - 14:00 on a rota basis:

Wk1: Mon, Tue, Sat, Sun

Wk2: Tues, Wed, Thur, Fri

Please note Interviews will take place over Microsoft Teams.

For further details regarding the role contact Samantha Moore or Christina Carter on

Blended working
Blended working, sometimes referred to as hybrid working, is a form of flexible working that allows an employee to split their working time between the workplace and a remote location. This could be the workers home or another location.

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