Manager of Clinical Operations

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Job description

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

*What you will be doing:*

*Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.*

*The Manager of Clinical Operations is responsible for:*

* Develop plans to support growth and career development of assigned Clinical Operations employees as well as

manage the delivery of quality performance in line with their job description.

* Ensures staff development and performance feedback are provided through activities such as mentorship and

career development

* Communicates team and individual goals and expectations to ensure direct reports understand their

responsibilities

* Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as

nominations for promotion.

* Promotes a positive and professional work environment that attracts and retains the best talent and delivers

services that exceed customer expectations.

* May conduct assessment visits with staff as required by SOPs

*Responsible for the management of resources and resource projections to ensure project teams are consistent with client*

*needs, expectations and contractual expectations by:*

* Reviewing project tasks and timelines and assigning team members Determines level and type of employee resources to meet corporate/client/project objectives

* Schedules and reviews project tasks, provides leadership in the delivery of services to clients

* Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to

accommodate projects while identifying potential impacts to the budget

* Leading Clinical Operations employees in the delivery of services to clients

* Ensuring staff fulfill their responsibilities in accordance with ICONs policies, procedures, SOPs, ICH-GCPs, and

other relevant regulatory requirements

* Liaising with other functional managers to ensure consistency within the company

* Maintaining utilization of all Clinical Operations employees within department goals

*Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal*

*utilization of billable staff by:*

* Performing metric collection and data analysis to support ICONs continuous improvement in policies, procedures,

and business process

* Identifying and implementing process improvements through review of clinical operations SOPs, processes;

recommending improvement plans to senior management.

* Leading task forces to implement process improvement initiatives

* Building teamwork and improving process and productivity by working within and across functional areas

* Be a point of escalation (internal) for resolution of issues and conflicts.

* Evaluates compliance of assigned Clinical Operations employees with ICON systems and processes

* Provides support with proposal development and participates in client presentations and/or bid defense meetings, as

required

*What you will be doing:*

*Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.*

*The Manager of Clinical Operations is responsible for:*

* Develop plans to support growth and career development of assigned Clinical Operations employees as well as

manage the delivery of quality performance in line with their job description.

* Ensures staff development and performance feedback are provided through activities such as mentorship and

career development

* Communicates team and individual goals and expectations to ensure direct reports understand their

responsibilities

* Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as

nominations for promotion.

* Promotes a positive and professional work environment that attracts and retains the best talent and delivers

services that exceed customer expectations.

* May conduct assessment visits with staff as required by SOPs

*Responsible for the management of resources and resource projections to ensure project teams are consistent with client*

*needs, expectations and contractual expectations by:*

* Reviewing project tasks and timelines and assigning team members Determines level and type of employee resources to meet corporate/client/project objectives

* Schedules and reviews project tasks, provides leadership in the delivery of services to clients

* Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to

accommodate projects while identifying potential impacts to the budget

* Leading Clinical Operations employees in the delivery of services to clients

* Ensuring staff fulfill their responsibilities in accordance with ICONs policies, procedures, SOPs, ICH-GCPs, and

other relevant regulatory requirements

* Liaising with other functional managers to ensure consistency within the company

* Maintaining utilization of all Clinical Operations employees within department goals

*Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal*

*utilization of billable staff by:*

* Performing metric collection and data analysis to support ICONs continuous improvement in policies, procedures,

and business process

* Identifying and implementing process improvements through review of clinical operations SOPs, processes;

recommending improvement plans to senior management.

* Leading task forces to implement process improvement initiatives

* Building teamwork and improving process and productivity by working within and across functional areas

* Be a point of escalation (internal) for resolution of issues and conflicts.

* Evaluates compliance of assigned Clinical Operations employees with ICON systems and processes

* Provides support with proposal development and participates in client presentations and/or bid defense meetings, as

required