Process Assistant - Salary Overpayment/Staff Debt Team

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Job description

Excellent Long Term Temporary Public Sector Opportunity

Are you currently looking for long term temporary work?

Monday to Friday 37.5 hours - Between 8am & 6pm on a rota basis?

Then read on as this could be the role for you!

Based in the Celtic Springs area of Newport - Home working until January 2022 then 2 days a week Office based thereafter.

To provide a responsive administrative service to nominated functions that meets required company standards.

Roles in this level carry out a range of defined core administrative, operational and/or technical activities within a section or department.

They work independently whilst reacting to changing circumstances.

Roles at this level will provide a range of straightforward, routine services often as part of a team engaged in similar activities.

They involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.

*Ability to work to strict deadlines and follow detailed policy documents

*Excellent organisational skills, with attention to detail, accuracy and good problem solving skills

*Experience of dealing with difficult conversations

*Effective team player and work equally as well on their own

*Experience of providing a high quality customer service, which creates confidence and trust Desirable Skills *Experience of working within a finance based environment.

*MS Excel skills and experience of other MS products, such as Access

*Experience of Oracle

*Experience of working with teams across multiple sites

*Good negotiating/decision making skills

*Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful.

*Basic experience of payroll Key Responsibilities

*Contribute to the delivery of a high quality Finance Service to multiple clients

*Managing payroll overpayments and with sensitivity, often involving the management of complex and personal information with integrity

*Management of staff debt services

*Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion *Resolve queries and escalate accordingly

*Maintain records for audit purposes

*Support line management with any additional tasks as and when required

£9.74 per hour

If you are interested in this role please upload your CV in Word format.

Alternatively, email with your CV in Word format attached, with the subject 'overpayment role, celtic springs'.

*Please note that you will need to go through a vetting process for this role which entails a full background check.

A full in date Passport is required or a Driving License with a Long birth certificate in order to apply for this role.