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Project Officer
Pertemps
2021-12-03 07:38:16
London,
Greater London,
United Kingdom
Job type: contract
Job industry: I.T. & Communications
Job description
Project Officer
Pertemps Scotland Ltd are working with our client in Glasgow to recruit a Project Officer in the Public Sector on a temporary basis for 4 months with a potential extension. This role will be based in their Glasgow office with occasional home working.
Day rate: £120 - £160 (Inside IR35) via umbrella
Main Duties:
As Project Officer you will report directly to the Director of Customer Services, map the current and 'as-is' processes providing solutions and suggestions for improvement. The successful candidate will work across the entire organisation but primarily within their team to establish a governance structure for process sign off and essentially draft all processes in a way that benefits the customers and minimises double handling.
You will be responsible for data, process and procedures including analysing data and exploration workshops with customers and suggest areas for Channel Shift, Target Operating Models, new processes or systems. Setting up quality assurance and operational reporting for each business area, while working independently and as part of a wider multi-disciplinary team.
Essential:
Degree or equivalent experience in business analytics or related subjects
Lean Six Sigma certification or Prince 2 equivalent qualification or significant exposure of project management
Pertemps Scotland Ltd are working with our client in Glasgow to recruit a Project Officer in the Public Sector on a temporary basis for 4 months with a potential extension. This role will be based in their Glasgow office with occasional home working.
Day rate: £120 - £160 (Inside IR35) via umbrella
Main Duties:
As Project Officer you will report directly to the Director of Customer Services, map the current and 'as-is' processes providing solutions and suggestions for improvement. The successful candidate will work across the entire organisation but primarily within their team to establish a governance structure for process sign off and essentially draft all processes in a way that benefits the customers and minimises double handling.
You will be responsible for data, process and procedures including analysing data and exploration workshops with customers and suggest areas for Channel Shift, Target Operating Models, new processes or systems. Setting up quality assurance and operational reporting for each business area, while working independently and as part of a wider multi-disciplinary team.
Essential:
- A proven track record of project officer experience across a range of disciplines including software, process, strategy and operational improvement.
- Experienced in requirements gathering and business case production within a regulatory environment, ideally within a RSL
- The ability to work with customer and users to develop new solutions to challenges and problems. Experienced in mapping 'as is' processes and capturing pain points.
- Working as part of a wider customer services team, using data collected to support or challenge the views expressed in the qualitive process to ensure that the overall findings are robust and rigorous.
- The ability to translate business functions and complex requirements into terms that are meaningful to all areas of the business, understanding both their needs and priorities.
- Experience of fostering and maintaining productive relationships and influencing outcomes using your understanding of the topic and negotiation skills.
- Adept at finding the simplest solution to complex business problems and to translate complex requirements into functional specifications that are meaningful to both the users and those developing the revised product, programme or process.
- Knowledge and experience of running workshops and chairing meetings.
- Knowledge of issues, culture and opportunities prevalent in Housing and RSLs
- Experience using software tools such as Microsoft Project, Visio, Excel, PowerPoint and Word
Degree or equivalent experience in business analytics or related subjects
Lean Six Sigma certification or Prince 2 equivalent qualification or significant exposure of project management