Property Operations Manager

---

Job description

Summary

We're looking for a real talent to take on the role of Property Operations Manager for a portfolio of smaller properties based in central London. including 575 Wandsworth Road, Sutton House, Rainham Hall and Eastbury Manor.

This is a unique opportunity to influence the strategic direction of a group of wonderfully diverse National Trust properties across London. The role is varied, one day never the same as the next - from developing partnerships and organising participation workshops to coming up with innovative solutions to financial pressures. You will have the chance to build a resilient and inclusive team culture. By working collaboratively and testing new ideas you and your team will make properties more relevant to their local community than ever before.

As our new Property Operations Manager, you'll understand how to manage operations and motivate multi disciplinary teams across the portfolio. You'll be an experienced leader, bringing your experience, enthusiasm, drive and determination to this exciting role. You'll have high standards for yourself and your teams, enjoying delivering and getting things done.

The salary range is £36,769 - £38,831 dependent on experience (including London Weighting)

What it's like to work here

Each property within the portfolio represents a key part of our urban history, shaped by the city and inextricably linked to the commerce, prosperity, risk and creativity that the capital has always provided. Intimate in size, relevant in narrative, these properties defy the conventional notions of a National Trust visit, acting as a gateway into the organisation. They are champions of the none traditional Trust, challenging and changing perceptions of heritage, nature and beauty and celebrating their value and relevance to Londoners and their everyday lives.

Click here for more information about this location

What you'll be doing

As a key member of our Property Leadership team, you'll be required to balance hands on operational delivery with strategic thinking, leading your team to deliver excellent visitor & community engagement.

You'll manage a multi-disciplinary team, and lead on aspects of the visitor journey from membership and growing support, to financial management of budgets as well as other aspects of business development.

Focussing on visitor experience and operational performance, You'll ensure that our visitors and audiences are at the forefront of all that we do and crucially, you'll know our cause and talk about how we can link our work back to the overall aims of the National Trust.

Who we're looking for

In order to maximise the potential in this role, you'll ideally need to be working in a managerial role with a strong record of delivering excellent results. You'll also need to have:

• Strong budget and financial management experience
• Strong leadership and people management/ development experience with the ability to influence and engage people at all levels
• Excellent understanding of audience engagement and customer service
• Drive, enthusiasm and determination
• Understanding of how to get the best out of people working in multi disciplinary teams
• Enjoy problem solving and developing solutions with teams.