Reception Team

---

Job description

Hoburne Bashley enjoys the enviable reputation in the Holiday Parks Industry, having received no less than 10 consecutive Rose awards for Excellence and currently graded 'Excellent' with 5 stars by the English Tourism Council.

We would love you to join us if you have the skills and attributes, we are looking for as a member of our Reception Team.

The successful candidate should possess the following attributes:
A good telephone manner with excellent communication skills
Able to demonstrate the highest level of customer service
Self-motivated and have a positive attitude
Able to work as part of a team or independently as required
Able to remain calm under pressure and multi-task where necessary.
Responsibilities may include:
Providing phone cover for the main reception desk
Dealing with any general enquiries relating to park issues (i.e. maintenance etc.)
Ensuring the Reception area always remains tidy and presentable
Assisting with any ad-hoc administrative items such as post, filing, photocopying, typing etc.
Ensure all bookings are entered accurately on ParkVu System and file all bookings and correspondence appropriately
Cash handling for reception and end of day reconciliation/ Bank/secure all monies and cash up tills at the end of the day
Checking in customers, ensuring they are dealt with efficiently and courteously
Hand out keys and if purchased, club membership to privately owned static holiday rentals.
Taking bookings and payments for holidays, activities and entertainment
Prepare arrival packs and check-in / check-out of holidaymakers
Log any lost property
Ensure brochure and marketing material display and distribution, respond promptly to brochure requests from customers and to sell¿ the park/facilities
Assist the Customer Experience Manager and /or Administration Manager in their duties and carry out any other reasonable duties as required and directed by Management.

This is a full time -37.5 hours a week- contract, working 5 days a week.
The nature of our business necessitates that the successful applicant may be required to work some evenings, weekends and Bank Holidays as cover.

The successful applicant will benefit from:
Competitive pay
Hoburne Team Card which includes 25% off Food and Drink
Discounts on holidays
Access to our leisure facilities on all our parks
30 working days holiday (pro-rata)

If you think you have the reception experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

Job ID : 001842 Post Date : 30-Nov-2021
Close Date : Contact Person : Susan Hunt
Contact Email : Location : Bashley