Retention Associate II - Merchant

---

Job description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :High School DiplomaTravel Percentage :0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis is an exciting time for the Account Management Centre as we expand our ever-growing team. We are a high performing and dynamic sales team looking to build on our success and enhance our operating model. Our goal is to retain, engage, connect and sell to our Corporate customers.What you will be doingAs a Corporate Relationship Executive, you will be taking the first step on Worldpay from FIS journey of Relationship Management. You will drive merchant advocacy and customer engagement within our Mid-Markey customer by acquiring, retaining and growing customer portfolio's. This role is a blend of sales and retention, the most successful in Relationship Execs will be able to balance their time and turn retention conversations into sales conversations by tying customers into long term deals through the selling of new products and services.You will act as a main point of contact to a portfolio of circa 300 accounts.Protect and grow net revenue within your portfolio through customer retention and cross sell activity.Reduce attrition and limit giveaway when a review is undertaken.Ensure contracts are in place and up to date to drive customer retention.Increase product penetration and achieve cross sell targetWhat you bring:Experience in a telephony-based customer contact position.You'll be confident influencing and negotiating with customers when advising them about our products and services.This is a target-based role. It'll require you to be well organised, self-motivated and tenacious. The information can be complex, so you'll have a flare for helping the customer understand.Knowledge and experience of Excel and CRM knowledge.Experience in managing a portfolio and an individual sales target are essential.What we offer youTraining across core financial, sales and FIS solutionsA modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA variety of career development tools, resources and opportunitiesA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass