Review Operations Specialist (Remote)

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Job description

*The Role*

We are seeking a driven, new team member to join our Review Operations department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries.

Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.

Our office is located in London, however remote working options are available for candidates across the UK.

*Key Responsibilities*
* Monitor the peer review process of manuscripts through the peer review platform.
* Respond to priority queries and manage delays relating to the review process from editors, reviewers, authors and colleagues in other departments.
* Carry out quality control checks to ensure rigorous peer review with no conflicts of interest.
* Analyse and provide recommendations for developments and improvements of our peer review platform.

*About you*
* Experience in an office environment, preferably in customer service or administration.
* Strong communication skills in written and verbal English
* Excellent organizational skills with a proactive attitude of finding solutions and delivering an exceptional service.
* A target driven and results oriented mindset, comfortable working in a dynamic environment.
* A team player at ease collaborating proactively with colleagues remotely.
* Experience in publishing and familiarity with Salesforce would be an advantage.

*What we Offer*

*International environment*

With over 50 nationalities across seven locations around the world, we are certainly a diverse company. You will have the opportunity to work with teammates in other offices, as well as with researchers, editors, and authors from across the globe.

*Key Benefits*
* 25 annual leave days + 4 well-being days
* Participation in the annual company bonus scheme
* Flexible working framework and remote working opportunities across the United Kingdom
* Extensive learning opportunities through our LinkedIn Learning partnership
* 3 volunteer days through our online platform
* Access to Headspace app
* Online Yoga classes

Job Types: Full-time, Permanent

Additional pay:
* Bonus scheme
Benefits:
* Referral programme
* Wellness programmes
* Work from home
Schedule:
* Monday to Friday
* No weekends

COVID-19 considerations:
Interviews will be conducted via video call

Education:
* GCSE or equivalent (preferred)

Experience:
* customer service: 1 year (preferred)

Work remotely:
* Yes