Sales Administrator

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Job description

Description of Business UnitMarshall Leasing is owned by Northridge Finance and is a fleet management and leasing business within the top-25 Contract Hire companies in the UK.Our purpose is to enable our Customers, Colleagues and Communities to thrive through a range of custom finance and service-based products crafted for B2B customers drawing on our professionalism, innovation and a passion for making a difference in our customer's lives.Our success relies upon our ability to design and deliver customized solutions to complex requirements.Purpose of the RoleSupport the activities of the Customer Service team by delivering first class service in all sales administrative matters and work effectively within the department and wider business team to achieve industry leading standards of customer care and happiness.Key AccountabilitiesAdhere to all company policies and procedures ensure audit accountability for all activities.Maintain up-to-date progress status of all orders through liaison with supplying dealers.Manage and effect all in-life & contract-end vehicle movements to minimise customer down-time and improve disposal.Prepare and manage timely return of all documentation covering new vehicle deliveries, extensions, amendments and inter-company transfers.Arrange demonstrator vehicles, collaborating closely between dealer and customer to minimise delay and avoid inconvenience.Co-ordinate the post-delivery invoice validation, V5 approval, Certificate of Conformity and Hand-over documents to facilitate timely completion of all procedures.Acknowledge and respond to all customers queries within SLAWhat is the opportunity?Working as part of a collaborative and dynamic team you will have the opportunity to work closely with vehicle suppliers and other business partners to develop your communication and customer care skills.This is an excellent position that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland community.Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.Please note you must live in the jurisdiction for the business to which you are contracted.This job can be done anywhere in UK with the primary office location as Huntingdon to which travel may be required for in person collaboration. Exact frequency to be agreed with line manager.Essential QualificationsN/AEssential Skills & ExperienceStrong customer service focus and experience, demonstrating a high standard of service in every customer interaction.Excellent communication skills with the ability to work effectively as part of a team.Methodical and logical problem solving skills.An ability to work to timeframes and plan and coordinate effectively.Microsoft Office (Outlook, Word & Excel) capability beyond beginner level.Desirable Qualifications, Skills & ExperiencePrevious office administration experience or sales administration experience.Key CompetenciesCustomer Focused - SelfOne Group, one team - SelfAgile - SelfAccountable - SelfAmplify Capability - SelfWhere Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.