Please scroll down, To apply

Sea Exports Customer Specialist

hiring now

Manpower

2021-12-03 12:46:12

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Sea Export Customer Specialist

Location: Dartford

Salary: Up to £35,000 per annum + benefits

Type: Full time, permanent

Excellent opportunity for an experienced sea freight/ export professional to join an international shipping business in Dartford, within their busy Customer Care team.

The Export Customer Service Specialist will be responsible for direct interaction with customers and for offering proactive customer service and information for customer follow ups.

Other responsibilities include:

Ensuring positive customer experience

Carrying out customer requests as per service agreements
Using a strong level of sea freight forwarding experience to assist with customer queries
Field complaint calls and provide effective solutions
Qualify customer queries, offer booking quotations and pricing
Undertake opportunities for service up-selling
Liaise with sales team to ensure smooth on-boarding of new customers
Create performance reports
Ensuring compliance with all company procedures

Requirements:

Experience in either freight forwarding or transport planning with key focus on Sea Logistics

Ability to understand and execute new processes

Excellent knowledge of MS office features, especially Excel

Travel to other Customer Care locations may be required to suit the needs of the business.

If interested please apply!

Inform a friend!

Similar jobs

Accountant Aberdeen

Accountant Newry

Accountant Manchester

Top