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Senior Account Manager - Digital Agency

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Jobheron

2021-12-03 08:52:39

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Sales & Marketing

Job description

Due to growth, an East London-based digital agency that specialises in designing and developing ecommerce websites is looking for a hard working and enthusiastic Project Manager/Account Manager to join their client services team.

This agency focuses on designing and building top-tier responsive ecommerce websites for a wide range of organisations and industries, including fashion, food and drink, software and luxury goods. They work with companies ranging from startups to multinational companies to provide holistic ecommerce solutions unique to their needs and objectives.

The Senior Account Manager will take control of the existing client base as well as building new relationships. Whilst the offices are based in East London, this role is fully remote.

Key responsibilities:

Acting as the first point of contact for existing client base
Maintaining and developing existing client relationships through meeting and liaising with clients to discuss, identify, and understand their requirements
Working with the team to formulate solutions and strategies to meet client requirements
Planning and budgeting
Upselling existing clients on new features/functionality/design work
Monitoring and analysing project results, providing reports to the Directors on performance
Scheduling, prioritising and resource management of multiple digital projects through the studio to strict deadlines
Quality control, checking design and development work before releasing to the client
Assisting with preparation for tenders and pitches along with other agency staff, to try to win new business
Undertaking general administration tasks

About you:

Magento/Shopify/BigCommerce experience
Excellent written and verbal communication skills
Attention to detail

Company benefits:

Conference days
Christmas Trip Abroad (Post Pandemic)
Regular social events & meetups
Sponsored training courses
25 days holiday

Sounds interesting? Please click APPLY for consideration.

Candidates with previous experience in or job titles including; Account Manager, Account Executive, Account Supervisor, Customer Account Manager, Accounts Assistant, Project Manager, Project Administrator, and Project Leader, may be considered.

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