Senior Clinical Vendor Manager

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Job description

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

*What will you be doing?*

The Manager of Clinical Vendor Management will provide leadership in the implementation of quality inititives and business processes, achievement of its management goals and objectives within the framework of the company mission, policy and philosophy. He/she will promote quality through effective communication, training and mentoring, with the goal of ensuring operations' consistent use of vendor processes, methodology, and best practices to ensure quality and timely deliverables.

*Key responsibilities will include:*

First point of contact for different stakeholders (such as Study Team functions, SSM, Category Leads, Contract management and similar) regarding supplier management topics.

Link between the Procurement organization and the CO operational functions to coordinate supplier qualification and maintain supplier performance including reliable documentation

Holistic oversight of external suppliers used/contracted in CO (incl. insourced ARO, CRO) for interventional clinical studies

*Manages supplier performance in a holistic way across trials.*

* Responsible for continuous quality evaluation of Service Provider in cooperation with Study Team, PRO and Audit

* Leads and manages reviews of quality evaluation of a pool of preferred suppliers for CO outsourced services

* Maintains list of potential suppliers and qualified services and advises Study Teams and other stakeholders on use and performance

* Drives performance assessment/feedback in databases (e.g. via supplier satisfaction feedback from Study Teams, Lessons Learned) and stores documents in databases including documentation for audits and inspections

* Provides guidance on supplier quality based on feedback from qualifications process and potential change of service after performance assessment

* Acts as point of contact for escalation of quality issues with suppliers in trials.

*Drives external partner qualification in cooperation with PRO and Audit*

* Supplier KOM participation depending on trial needs and vendor specific

* Identifies and informs stakeholders on decision/request to qualify supplier service

* Develops qualification plan including timelines based on GCT agreed qualification scope

* Sets up qualification team consisting of core team and subject matter experts

* Re-confirms qualification scope with GCT via CPM

* Selects qualification questionnaires and assigns tasks

* Collects input from the pre-agreed RPs

* Files qualification documentation including completed questionnaires on Supplier Qualification SP

* Leads Qualification Team and drives agreement on supplier service qualification

*You are someone who has:*

* Proven verbal, written, and presentation skills to communicate at all levels of the organization.

* Inquisitive with advanced analytical skills.

* Ability to promote change and facilitate the change management process.

* Ability to articulate and execute a customer service vision aligned to the overall company strategy

* Read, write and speak English

*Requitments:*

* Demonstrable experience in CRO or Healthcare related industry with experience in vendor management preferred

* Experience in contract management.

* Experience in managing, training and coaching professional staff.

* Life Sciences degree from an accredited institution or international equivalent

*Benefits of Working in ICON:*

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.