Senior Service Designer

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Job description

Senior Service Designer

£Market Rates/Day Inside IR35

Remote

Until 31st March

We are seeking a Senior Service Designer for our Public Sector client on a remote basis. This is an initial contract until March paying market rates inside IR35.

This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.

Role Profile:

The Senior Service Designer will support the development and execution of user-led service design across a range of products and services. They will help users complete their goals across a variety of outlets including policy or health systems. Experienced in user-centred design, they will be able to advocate for the most effective channels for each challenge. They will help teams ensure the user is at the heart of what we do and support effective delivery
As a Senior Service Designer, you'll be expected to ensure quality, innovation and creativity in how we approach all aspects of service design as part of product delivery. As an experienced practitioner, you'll also identify and bring inspiration and best practices from the service design community to shape and improve how we work
Identifying and building strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve user-centred design and delivery
Work in a talented, multidisciplinary team through each stage of the design process to design user focused and successful services
Use service design methodologies to collaborate on designing new solutions
Uncovering and articulating insights helping the team read between the lines and discover latent needs
Creating an environment that encourages the sharing of knowledge and best practice between members of the community
Role model and work closely with User Research colleagues on the use of qualitative and quantitative insights to make robust evidence-based and user-centric design decisions
Providing leadership, defining "what good looks like" and best practice
Reviewing and providing direction on the work of other service designers
Managing relationships between your team and others to ensure consistency and share good practice
Service design within either a government, health or social care setting
Government Digital Service methodologies
Working within constraints and the ability to identify challenge where required
Best practices in service design
Being a confident communicator: able to persuade, negotiate, influence and collaborate
Good time management and the ability to work without supervision
Getting to the heart of an issue, demonstrating expert knowledge in an applied setting
Connecting insights and information drawn from research into an inspirational and useful foundation for design, including service opportunities and design principles
Making complex language and processes easy to understand

If you are interested in the above role - Click the "Apply Now" button now for immediate review

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