Service Centre Manager

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Job description

• Service Centre Manager
• Opportunity to drive real change and transformation within a National business

About Our Client

Alliance Healthcare is the UK's leading wholesaler of healthcare products serving over 17,000 pharmacies, doctors, hospitals and health centres. The Company's mission is to bring healthcare closer to local communities so that they can help people lead healthier, happier lives.

Working with pharmaceutical healthcare manufacturing companies and pharmacists the business aims to be the partner of choice for distribution, logistics and added value services. Alliance Healthcare plays a critical role in the medical supply chain and everything they do as a company ultimately impacts the end user, the patient.

Touching millions of lives on a daily basis, it is their responsibility to offer a reliable service that ensures that their customers receive the right product, in the right place, at the right time.

You will be joining Alliance Healthcare at a truly exciting time as they are currently going through a period of change and transformation. The business is investing in their facilities, systems, processes and people to drive continuous improvement and deliver an excellent customer service.

Job Description

They are looking for a Service Centre Manager to provide full leadership for the end to end operation at their Letchworth Service Centre. This site is a key operation within Alliance Healthcare network which is why it's crucial they find an experienced and inspirational leader that is going to drive positive change and instil a best practice culture.

You will be accountable for a leadership team across Warehouse Operations, Inventory and Transport including 3 direct reports and a total Colleague headcount of circa 400.

The Service Centres provide twice daily deliveries of healthcare products to the customer base at the highest levels of service. As the Service Centre Manager for the local frontline operation you will be required to support and assist the sales and customer service teams, embrace their processes for the defined customers managed out of the Service Centre and be aligned to achieve profitable revenue and growth for Alliance Healthcare, delivering improved customer satisfaction.

As Service Centre Manager you will have full operational accountability of the Letchworth site, with responsibility for safety and security of the facility and colleagues. You will also take responsibility for the leadership and growth of a management team ensuring a proactive approach is taken to coaching and development.

This role requires someone to create and sustain a safe working environment within the operations with a safety first culture. You will be accountable for the development and delivery of key performance metrics to achieve the required level of service to the customers in the most cost-effective way.

You will be accountable for driving a culture of continuous improvement through the exploration of effective ways of reducing variable costs which include labour, transport costs, damage, accidents and stock integrity. To do this, you will enable a culture of collaboration and teamwork, through effective relationships with stakeholders, colleagues and team members.

The Successful Applicant

You will have experience of leading operational teams within a fast paced, time sensitive distribution environment. Sector experience within 3PL, FMCG, Food, Pharma or Life Sciences would be advantageous as well as proven experience of successful site transformation, delivering exceptional leadership initiatives, project management and driving continuous improvement.

As Service Centre Manager you will have a proven track record of building and developing high calibre teams and delivering excellence in terms of innovation to customers and service and leading gain-share KPI's.

An excellent knowledge of WMS and computer systems as well as the ability to demonstrate strong financial knowledge of managing a cost centre are also key requirements for this role.

What's on Offer

Competitive salary plus generous benefits package include signing on bonus for the successful candidate.

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

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