Service Designer

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Job description

Location: Remote

Duration: Until end of the financial year

Position  Service Designer

Responsibilities

Accountable for service design across complex, high-impact products and services

Lead and motivate multiple multidisciplinary teams and senior stakeholders in the application of service design and user-centred design tools and techniques

Capture the entire perspective of a service, setting the vision and turning interactions into simple user journeys

Lead service design in a complex regulated environment, able to understand user needs and track interactions across channels, identify dependencies across services and coordinate design activity across multiple teams

Lead teams in communicating product iterations using recognised agile approaches

Welcome constructive criticism of your work and constructively review the work of others

Build collaborative relationships and work effectively within an agile environment with colleagues

Essential criteria

Deep understanding of service design methods and practice, with proven experience using data and user feedback to improve services

Significant track record of successfully designing digital products and services at scale

Experience in Matrix-managing multiple multidisciplinary design teams in the delivery of digital product and services

Significant experience of rapid prototyping as part of developing products and services, or transforming existing services

An expert design practitioner with a deep understanding of disciplines such as user research, user experience, content design, and interaction design

Experience of solving complex or undefined problems, leading teams to conceptualise, design, prototype, and deliver services

Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools

Excellent stakeholder management skills and the ability to form and maintain strong collaborative relationships

Experience of building and leading communities of practice

Strong skills in communicating design decisions; convincing people that user-centered approaches are the right way to design products and services

Understanding of the Government Digital Service (GDS) Service Standards and design principles

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