Service Performance Manager

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Job description

Service Performance Manager

£Market Rates/Day Inside IR35

Remote

Until March

We are seeking a Service Performance Manager for our Government client on a remote basis. This is an initial contract until March paying market rates inside IR35.

This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.

Role Profile:

Identifying and undertaking relevant audits to drive and improve the customer journeys.
Implement the organisations risk management policy and lead in the oversight, review, including mitigations
Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates
Ensure standard operating policies and procedures are visible and complied with throughout the team
Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance
Undertake robust impact assessments including quality, safety, equity and data
Development of business continuity and resilience plans and associated exercising of plans
Evaluation of the key services performance and against pilots or policy changes
Business Data Analysis - produce qualitative and quantitative reports across the key services
Advanced experience at using Risk log, Microsoft Power Point, Microsoft Teams, One Note and Outlook 365
Previous experience of working in a governance position at senior manager level is essential
Awareness of the principles of effective service management, risk mitigation, risk management and governance
Strong understanding of business metrics and KPIs
Strong understanding of the team's business metrics
Significant line management experience including performance management
Good interpersonal and technical skills
Team worker, able to build relationships.- Strong Leadership
Organisational and time management skills

If you are interested in the above role - Click the "Apply Now" button now for immediate review

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