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Software Support Analyst

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Cortex IT Recruitment

2021-12-03 07:37:53

salary: 35000.00 British Pound . GBP Annual

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

The Company

Our client is a leading supplier of global financial trading software. The company has offices in New York, London, Paris, Tokyo and Hong Kong with development centres located in each major region. The company is listed on the London Stock Exchange and is globally renowned for its financial software products. Their applications are sold in all of the world's major financial centres to top-tier investment banks.

When combined with the implementation skills of more than 150 experienced specialists, the company's trading platform has become the natural choice for the majority of the world's top tier investment banks.

The Role:

- Investigate and resolve reported issues.
- Communicate updates effectively and promptly to the customer.
- Log, prioritise and keep issues up to date on the issues tracking system.
- Build and maintain knowledge of the database structure, configuration files, integration and business flows, to assist in issue investigation.
- Liaise with other groups as necessary, as dictated by the course of issue investigation, including Product Development, Service Delivery implementation and Data Centre Engineers.
- Escalate issues to team leaders and management as appropriate.
- Involvement in application system checks, particularly in the morning, with the aim of identifying and resolving issues before they impact our customers.
- Assist in dealing with unexpected events or failures which limit the usage of software by one or more customers.
- Assist in the on-going development of a monitoring system to alert support of issues with market data before the customer raises them, providing a head start in investigations.

Requirements:

- A degree in a technical subject.
- Ability to communicate confidently and concisely using business and technical acumen.
- Ability to create and maintain strong working relationships both with customers and internally.
- Calmness under pressure and ability to maintain good humour, particularly in the face of adversity.
- Good grounding in and desire to develop technical skills such as database and SQL knowledge, the Unix operating system, networking (unicast and multicast) and coding in languages such as Python, TCLTK, C++ or Java.
- Desire to learn both technical and business aspects of the equity and derivatives trading markets and the broad range of functions delivered across all aspects of the company's software.

Job Owner: c.rogers (23133)

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