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Software Support Technician

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W P RECRUITMENT HR LTD

2021-12-03 08:52:21

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Software Support Technician

Industry: IT

Location: East Wight

Hours: 9am - 5pm

Days: Monday - Friday

Duration: Permanent

Duties:

To ensure high level provision of support to commercial partners via phone, email and support forums.

Delivery of first class customer services, investigating issues and working with the client to satisfactory resolution.

Communicating with internal departments and where required escalating problems.

Updating and maintaining records and reports.

The role may also involve order processing, software testing, graphic design, web design or customer training dependent upon skillset and business requirements.

Experience:

Must have a high level of customer service skills, computer literacy and understanding of IT software.

Previous IT helpdesk experience, IT systems administration and experience with EPOS software are all advantageous.

Must have excellent communication, and good problem solving skills and great attention to detail.

Salary: £20,000 - £30,000 dependent upon experience

If you have the experience required please click Apply Now and attach your CV (applications without an attached CV are unable to be considered).

By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information:

If we think you are suitable, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.

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