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Support Analyst, 2nd Line

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Corriculo

2021-12-03 08:52:10

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Salary: £32k - 35k per year + Benefits
Reference: COR4015a

Support Analyst, 2nd Line

An IT Support Analyst, ideally with a strong technical background, is urgently required to join a thriving global research company, based just outside of Oxford, with the opportunity to work remotely three days a week.

The Role

The IT Support Analyst will be providing high quality, dedicated general support, and will get the opportunity to work across a wide range of hardware and software, troubleshooting issues across all types of devices (desk/laptops/tablets/printers/switches etc.)

In addition, the IT Support Analyst will be providing internal support for our client's product, and will also have the opportunity to cover design, development, planning, user acceptance testing.

The Company

Market leaders in their industry, the IT Support Analyst will be joining a small but established company, with the head office just outside Oxford, but employees based worldwide. With a friendly environment and great opportunities to progress a strong career, this role is not to be missed!

What's Required?

Whilst enthusiasm and the ability to provide an efficient service are key, it is hoped that the successful IT Support Analyst's technical experience and abilities will include:

Previous proven experience in a similar role
A strong familiarity with Office365 and Windows 10
Great communication and customer service skills, plus the confidence to work with staff at all levels, and the ability prioritise their tasks
Any exposure to Business Analyst responsibilities, agile/ sprint or development, and/or project work would be desirable
Excellent attention to detail and happy within a fast-paced and dynamic environment

What Next?

If you're an IT Support Analyst looking for a new challenge within an exciting and growing company, then please apply today to learn more!

Support Analyst, 2nd Line

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