Supporter Relations Executive

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Job description

Supporter Relations Executive

Job share: Mondays, Tuesdays, Thursdays

Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!

Our client is seeking an engaging individual to work as part of a job share (3 days per week: Mondays, Tuesdays and Thursdays) in their newly formed Supporter Relations team. The focus of this role is to deliver the highest standards of great supporter care to drive fundraising and engagement.

About the Team

The Supporter Data and Relations Team forms part of a newly established central function to support all of their Fundraising directorate. It brings together as a team the Supporter Relations, Data Marketing and Database services teams, putting at the heart of the business data, customer insight and the very best supporter experience.

The team has fantastic experience in supporter care, across individual giving, mass participation and community fundraising. The team provides excellent stewardship, helping supporters to maximise their fundraising activity and helping to promote where relevant new ways of giving to secure loyalty and extend LTV.

About You

You will be enthusiastic about working with the public to inspire their support and are able to provide an excellent supporter experience for fundraisers and donors alike.

The ideal candidate will also have:

• Excellent written and oral communication skills to engage a variety of supporters
• A calm and professional manner
• Experience of working with databases, with attention to detail and good data management that will drive supporter engagement
• Excellent collaboration skills who enjoys working with colleagues across fundraising
• A real passion for working in public fundraising and delivering engaging and inspiring supporter experiences

About the Charity

Every day brings new challenges. Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, our client can't help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Recently awarded with a 'Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - they offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Their Commitment to Equality, Diversity and Inclusion

Our client recognises that people from some backgrounds are under-represented in their workforce and across the wider Charity sector. In April 2021 they launched their ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diverse communities that they work with and for and demonstrating this through all areas of work.

A more diverse workforce will enable them to deliver even more impact and they particularly encourage applications from communities which are under-represented in the charity. This includes people from Black, Asian and Ethnic Minority backgrounds, people with a disability, people who are LGBT+ or who are from less advantaged socioeconomic groups.

Their approach to hybrid working

This role is based in the Central London office (WC1N, opposite Russell Square underground) with the option to work remotely up to three days a week.

Please refer to the full job description when you click apply for more information.

How to Apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'Charity Information Pack' on the Careers page of their website before you apply.

Closing date: 5th December.