Team Leader

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Job description

Avenue are currently recruiting a Care Team Leader for their well-established client to cover Fife. Your role will be to provide a high-quality care service that supports the rights of service users to live the lives they choose as far as they are able.
Purpose of Role
To support the Service Manager / Assistant Service Manager to provide high quality care that support the rights of our service users to live the lives they choose as far as they are able. The Team Leader is directly accountable to the Service Manager / Assistant Service Manager and will lead, coach, and develop our SCO's.
General Responsibility
To work closely with the Service Manager / Assistant Service Manager to implement key actions and ensure a fit for purpose service exists, by providing clear direction to the team, ensure supervisions and observations are completed and manage overall performance of the team.
Key responsibilities include: -
This involves the following responsibilities
· Delivery of a high quality, personalised, outcomes-based approach care service to our customers
· Establish and maintain effective relationships with service users, families, commissioners, and other agencies
· Ensure team is motivated and engaged in delivering a high-quality professional service
· To keep Client & SCO profiles up to date on Staff Plan
· Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
· To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
· Together with the Service Manager / Assistant Service Manager build and maintain effective working partnerships with relevant statutory bodies
· Ensure service quality and performance is maintained and enhanced, ensuring all relevant parties in the planning and review of support are regularly updated on changes and progress.
· To support the Service Manager / Assistant Service Manager to ensure all professional and regulatory requirements and standards are met or exceeded.
· To contribute to your team's personal and professional development through Supervisions, and Client/SCO Courtesy Calls. Respond positively to change.
· To participate and meet weekly compliance targets agreed with the Service Manager / Assistant Service Manager, based around Client Courtesy Calls, SCO Courtesy Calls/Supervisions
· Accepting temporary changes to bookings from clients.
· Cover any daily SCO sickness or other unplanned absences
· Booking new Client and SCO assessments; supervisions; observations etc.
· Maintenance of accurate records, journals etc.
· Compliance with Care Inspectorate requirements/legislation
· Dealing with telephone calls and passing on messages
· To report daily/weekly to the Service Manager / Assistant Service Manager on any identified issues
· In line with the training and development policy it is expected the post holder will maintain a high level of professional standards. This includes the post holder's personal responsibility to maintain appropriate registration with the Scottish Social Services Council as appropriate.
· To undertake such other reasonable duties consistent with the scope and purpose of the post as may be instructed by the Service Manager / Assistant Service Manager
· To provide emergency and standby / on-call cover as agreed and required to meet service requirements.

Knowledge and Understanding
Excellent understanding of the needs of people who require care and support at home and the provision of care at home services in line with best practice.
Good understanding of the regulatory responsibilities and the law relating to care at home services.
Essential requirement to be registered with SSSC and keep registration up to date at all times.
Understanding of systems to maintain confidentiality in relation to customers, staff and the business.

Experience and Skills
Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff, and other stakeholders.
Good administrative skills and computer literacy, specifically around Excel and Staff Plan or similar application.

Ability to maintain clear written and electronic records and to follow statutory reporting procedures.

If you are interested in this role please apply with an up to date CV or alternatively contact Calum on

INDCALUM