Welcome & Service Assistant

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Job description

Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: 0 hours. Flexible hours available which includes weekend shifts; to be discussed at interview (no evenings and no split shifts).

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility, as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.

Salary: £9.39 per hour

Contract: Fixed Term Contract until December 2022, but with the possibility of extending further.

What it's like to work here

With a history of over 1000 years, Winchester City Mill is probably the oldest working watermill in the UK. Inside, you'll see the mill in action and learn how we produce traditional stoneground wholemeal flour using the power of the River Itchen. A variety of events throughout the seasons mean that you will always find there is something new to be involved in and to share with visitors. Working here you will truly feel that you are part of an inspired team who work together to ensure that our special places last forever.

For more information about our property please visit our website via the button below.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different people's needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision