Welsh Speaking Customer Service Advisor

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Job description

Location- Work from HomeSalary- £9.47 per hourPermanent Full Time and Part Time PositionsYou will work between 8am - 6pm Monday - Friday - no Sales, No weekends, no late nights.Start date October 2021Are you passionate about providing exceptional care and support to help give guidance to customers in need? Do you have a caring, personable nature - be confident and able to work under pressure? Like to learn new information and topics, and able to stay calm, demonstrating initiative and understanding? Are you a natural born conversationalist who wants to learn about others and work in a caring and helpful role? We want to attract, develop, and retain the best team from all backgrounds, we will support you, train and coach you and have regular, honest conversations about your performance.As a Money Advice Call Handler, you have the ability to make the people you support feel listened to, and give appropriate guidance on next steps that they can take and the help available to them. By listening to our customers, you will explore their situation and enquiry and will give them the relevant detailed guidance or refer them to one our Partner companies or websites. We believe we can help everyone and go above and beyond in the process. This is a role for someone who wants to help others and give back. There is no sales, targets and our main focus is on the Quality of the conversations you have - we are unlike most Customer Enquiry Centre's.We are funded by the Department of Work and Pensions (DWP), and our Parent company is The Money and Pensions Service (MaPS) and you will be working with HGS Global Solutions, where we manage the incoming call and digital enquiries through our motivated and experienced Team of Advice Call Handlers.We predominately give customers advice on: Debt, Banking, Budgeting, buying a Home, Work & Redundancy, Benefits, and Savings & Investment, you will be trained on all these Topics one at a time so that you have time to become specialists in each area.Although an understanding of some of the topics that we deal with - you may have bought a house, claimed benefits, or required guidance on employment, it is not essential as training will be provided. We are more interested in 'who you are' and about you, and we can train the rest.This role is permanent, and currently we work from home, with extensive real-time support. We provide you with a laptop, headset and all the training and support you would need. You will receive one-to-one feedback from an experienced Coach. We can fully support part time hours, to work around your family situation, most of our roles are full time with a great set shift pattern. You will work between 8am - 6pm Monday - Friday - no Sales, No weekends, no late nights.If you want to be part of a team that is built around Customer Excellence and going the extra mile to help customers, this could be the role for you.We are looking for Individuals who have: Brilliant Listening skills Excellent communication skills Ability to emphasize and understand our customers individual needs Dedicated and empathetic person who can provide support and make Customers feel like they have the information to take the next step Be able to think of all scenarios to help a customer - giving them more than they need on any other topics Be able to summarize situations quickly and provide written feedback on our Case Management systems. Be able to work on your own Be able to undertake the essential training that is required for this role Have recent experience of using a PC or Laptop Have excellent broadband connection 2 Years Customer service experienceDue to the Nature of the campaign you will need to pass a DBS, Adverse financial check and CIFAS checkHinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS' mission is to optimize the customer journey to make its clients more competitive.HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.