Reservations and Communications Executive

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Job description

Our Reservations and Communications Executive's primary focus is handling all day-to-day enquiries and any member requests as and when they come in. You are responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members always feel hosted. You should uphold the highest standards and ensure the guest experience is always in line with our members club standards.WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to:Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved.Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations.Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities.Dealing with and resolving customer requests, questions and complaints through multiple communication channels. Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements.Supporting the events team when required with creation of BEO's.Continually aiming to improve service by communicating and anticipating member's needs.Supporting and answering questions and provide assistance to stakeholders, management and members as needed.Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member's experience.Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams.PERSONAL PROFILE Proven experience in a similar role with a hospitality business background.Computer literate (MS Office, SevenRooms, CRM systems)Excellent time-management skills; comfortable prioritising what is important during busy periods.Obsessive about attention to detail.You are an inspiring leader who relishes taking responsibility for running finance departments.A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members. A genuine passion for hospitality and hosting.BENEFITS 28 days holiday (increasing with length of service), pension and life assurance.A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.Goes without saying, but we will feed you during your shift.Lots of opportunity to develop your skills and progress internally. Regular team get togethers, from regular team drinks to bi-annual parties.Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.