Catering Deputy Supervisor

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Job description

The Best Connection is currently looking for a number of Catering / Domestic Supervisors to work for our Hospital based client in the Whitechapel area.

Key to success in this role is establishing relationships with senior nurses and matrons within the allocated zones; managing a domestic and ward host team to deliver a high-quality service; communicating effectively between wards and managers to ensure issues are addressed and resolved as quickly and professionally as possible. A proactive approach and commitment to delivering first-class patient care are essential to success.

This opportunity has the potential to become Temporary to Permanent for the right candidates.

Responsibilities:

Liaise daily with senior nurses on duty in each area within your zone. Resolve any issues where possible and escalate to managers if necessary.
Responsible for reporting an incident and safety observations.
Ensure that the catering and domestic service is being maintained to at least the minimum standards expected of the contract and in accordance with issued domestic and catering schedules/SLAs.
Ensuring that all staff are working to their allocated shift timings and are always wearing the correct uniform and PPE. Monitor breaks of staff to ensure that all staff is working to their contracted hours.
Responsible for the line management of allocated staff within zones; this includes all performance management, absence management, disciplinary/grievance processes, and any other immediate HR requirements
Provide advice and guidance to staff as required. Following initial induction training, complete competency checks for new starters and allocate an experienced mentor until competent to operate alone.
Encourage patients to complete feedback forms through regular patient survey activities
Complete performance reviews for all staff annually (with a six-monthly review)

Requirements:

Effective Communication Skills with customers and staff (ability to converse and write to a good level in English)
Attention to detail
Flexibility to cover other areas and shifts if required
Confidence to work with senior nursing staff and manage a team
Positive attitude and approach to finding solutions
Passion for patient care and delivering a first-class service.
Exposure to unpleasant work conditions.
Good organisation skills
Ability to work effectively alone and as part of the team
Ability to work within a busy environment and under pressure
Ability to follow departmental regulations and assimilate training

Qualifications:

BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.

Food safety certification to level 3 within 12 months of employment

Shift Patterns:
06:00 - 14:00
07:00 - 15:00
10:00 - 22:00
14:00 - 22:00

Pay rate at the beggining: £11.32
Pay rate after working 12 continuous weeks: £12.10

If this role is of interest to you please contact Irina or Marcin at The Best Connection TODAY

Looking forward. Be part of us.

Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

How to achieve higher pay rate:
After working 12 continuous weeks

All vacancies are available and correct at the time of posting. Some details may be subject to change