Sameday Courier Co-Ordinator

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Job description

Rico/TVS Sameday is becoming the UK's leading courier service provider. With 39 sites across the UK, we're the fastest growing service provider in our field.

While the pandemic has thrown us some challenges, our business has continued to thrive - and with the right people, people like you, we'll keep going from strength to strength.

So do you want to join a dynamic company that will take you on rewarding journey in logistics?

We have a fantastic opportunity for an _Operations Co-Ordinator_ to join our team on a permanent basis.

The purpose of your role will be to provide a high level of service to our customers and to assist colleagues across the country.

You'll need previous experience in operations control or a similar role - however relevant training will be given to the right candidate. You'll also need to have drive and enjoy a challenge!

*Main role responsibilities*

· Allocate work to couriers in a fair and transparent manner

· Take bookings accurately and advising clients of our services

· Implement and maintain Service Level Agreements (both client and branch specific) - ensure all jobs are collected and delivered within agreed timescales

· Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of delays or issues

· Ensure fleet size is sufficient to service your clients, maintaining levels during peak periods and recruiting as required

· Proactively monitor and forward plan fleet levels

· Ensure compliance of courier documentation

· Manage dockets - input information correctly and in a timely manner, reducing courier and client queries and credit notes

· Deal with client's operational queries effectively and promptly

*You'll need to have: *

· sound geographical knowledge of the UK

· great communication skills between colleagues and customers

· a can-do attitude

· good problem-solving skills

· the will to succeed

Does this sound like you? If you want to join a great team, then we want to hear from you!

*INDPERM*

Reference ID: Romsey Ops/Co-Ordinator

Reference ID: Romsey controller

Job Type: Permanent

Salary: £23,000.00-£25,000.00 per year

Additional pay:
* Bonus scheme
Benefits:
* On-site parking
Schedule:
* 10 hour shift
* Day shift
* Weekend availability

Experience:
* Customer service: 1 year (preferred)

Shift availability:
* Day shift (preferred)