Junior IT Field Based Technical Support Engineer

Job description

Junior IT Technical Support Engineer

An exciting position has become available for a full-time Junior IT Technical Support Engineer based in local customer sites. The successful candidate will earn a salary starting at £20,600.

The candidates should be hungry to succeed in their new role and willing to learn. They should relish working with new technologies and challenges, and demonstrate an ability to learn quickly.

They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulous in ensuring the security of our customers' data and technology assets.

An Enhanced DBS check of the successful candidate will be undertaken and it is a requirement of the post that a clean DBS check is maintained.

Role Requirements

2+ years' experience of working in a commercial environment
Some networking (wireless, LAN etc)
Windows Desktop Operating System
Commercial awareness of the benefits of common business technologies is expected - knowing how to spot opportunities and pass them to account management for handling.
A strong interest in IT
Logical approach to problem solving
Able to identify when a problem may require escalation
Excellent time management and priority determination skills
Polite and constructive whist dealing with all customers
Maintain a high standards of work and professionalism
Ability to work unsupervised and diligently
Personal determination to increase knowledge and competences
Team working skills
Role Responsibilities

Provide on-site technical support to our customers
Provide telephone and email based technical support to our customers
Manage issues flagged by our Monitoring Software
Perform various system administration tasks on customer site - e.g. installation of new systems, resolve technical issues
Help to maintain a mutually beneficial and positive working relationship with customers
Company + Benefits

Our client is a substantial Cloud and Managed Service Provider supplying technical services from their bases in Wiltshire and Dorset across the South West and nationally via their network of reseller partners. The company offers the full spectrum of IT from consultancy and support through to project delivery and installation.

They are always looking for friendly new faces to join their ever-growing team of 60 professionals. They are among the elite in the industry and pride themselves on their integrity, knowledge, and experience. They have a great reputation and are consistently growing their business and they have seen no impact from the current economic climate.

Our client is already the largest provider of services in this geography but are looking to improve their support and relationships with these accounts while growing more business in the area.

They offer great opportunities to learn new skills and with their sound growth the prospects for career advancement are excellent.

The successful candidate will receive the following benefits:

Salary starting at £20,600.
Company car
24 days paid holiday + Bank Holidays (rising with length of service)
Onsite fitness suite
Childcare, eyecare and cycle to work scheme
Perk scheme
Employment anniversary awards
Company funded social events
Laptop and mobile phone
Company contributory pension scheme
Why should you apply?

The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

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