Customer Service Claims Handler (Insurance)

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Job description

Customer Service - Motor Claims - Customer Service Advisor - FNOL - Receive £1,000 as a signing on bonus if you join us as a Claims Handler.
Location - Eastleigh
Salary - £18,700, increasing to £21,000 after 18 months

Receive £1,000 as a signing on bonus if you join us as a Claims Handler. T's and C's apply, offer must be accepted by 31st December 2021

Motor Claims - Customer Service Advisor: Our Claims Handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast-paced claims team based in Eastleigh.

Our Claims Handlers manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customers to make decisions to protect claims cost and where possible provide a one stop shop.

We are looking for individuals who are passionate about delivering excellent customer service and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.

Salary £18,700 increasing to £21,000 in increments on completion of our 18 month pay progression scheme.

Working a 37.5-hour week, shifts are provided at least 6-8 weeks in advance.

The main responsibilities of the Motor Claims - Customer Service Advisor role are;

· Handling enquiries from our brokers, our service provider network and our partner organisations.

· Dealing with claims in the correct manner in accordance with all guidelines (Don't worry - full training will be given)

· Managing spend against claims

· Dealing with challenging calls professionally and efficiently

· Providing cost effective solutions to customer demand

· Adding value to each call, ultimately moving the claim towards settlement.

· Providing excellent customer service to our customers.

· Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.

· Handling a large volume of calls to a high standard consistently.

The knowledge, skills and experience needed for the Motor Claims - Customer Service Advisor role are:

· Previous customer service experience would be an advantage.

· Minimum C grade in GCSE's Maths and English - or equivalent.

· Ability to build rapport with customers.

· Confident telephone manner.

Here are some of the benefits you can enjoy within the Motor Claims - Customer Service Advisor role based in Eastleigh:

· A competitive pension for which Ageas will pay twice the amount.

· Generous amount of holidays with the option to buy up to 5 additional days.

· Annual Salary review.

· Discretionary annual bonus based on personal and company performance.

· Life assurance of 4 x salary with the option to flex up.

· Return to work programme scheme.

· Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work

· scheme as well as discounts with a wide range of retailers through our partner Perkz.com).

· Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

About #Ageas:
With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market.
We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Gloucester, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers.

Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success.

As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities.

As a disability confident employer, we encourage anyone with a disability to apply.

Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share.

Please note - Training for this role will be on an ad hoc basis in the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements.

Shift work is required between our proposed core hours of 8am-9pm Mon to Fri and 9am-5pm at the weekends.

Click on the 'Apply button' to be considered for our Motor Claims - Customer Service Advisor opportunity at Ageas in Eastleigh